Field note 08 · Content and film · · Field Notes

Why does beautiful content not always work?

Because looking good and working are two different jobs. A piece can be beautifully made and still do nothing, if it does not make you feel something or does not make the product clear. The ones that work are the ones where the idea, the craft and the message pull together, rather than one of them showing off on its own.

Key takeaways

  • Looking good and working are two different jobs. A piece can be beautifully made and still do nothing, if it does not make you feel something or make the product clear.
  • A good piece does three things at once: it grabs attention with something simple, it is executed well enough that you trust it, and it makes you genuinely interested in the product.
  • Attention that says nothing does not bring you customers. A genuine feeling stays with people after the trend has moved on, and one piece done properly beats five done quickly.

Beautiful is not the same as effective.

I come from film, so I will always appreciate good visuals and good production. But I have learned that those things on their own do not make effective marketing. A brilliant-looking piece that leaves you unsure what it was even for has not done its job, however good it looks.

The work I admire is usually the opposite of showing off. The idea is clever, the product is there without being shouted about, and you understand straight away what is being said. Beautiful is the entry fee, not the result.

What a good piece actually does.

For me a good piece of content does three things at once. It grabs your attention with something simple. It is executed well enough that you trust it. And it makes you genuinely interested in the product, not just impressed with the advert.

When those three line up, the craft is working for the message instead of competing with it. When they do not, you get something people call beautiful and then forget by the next scroll.

Getting noticed is not the same as saying something.

What frustrates me most in this industry is how much of it is built on getting noticed for its own sake. Brands jump on trends that have nothing to do with what they sell, purely to be seen. I understand wanting attention, but there is a real difference between getting noticed and communicating something worthwhile.

Social feeds make this worse, because so much is measured on views, likes and reactions that genuinely good advertising gets lost in the noise. A piece can win the attention and still say nothing, and attention that says nothing does not bring you customers.

Why feeling does the work.

Here is the part I care about most. A lot of what makes an advert stay with you comes down to how it makes you feel.

Say I am advertising a football. Someone who does not follow football may not care about the product at all. But if the advert makes that person feel something, anything, they may remember it and mention it to someone who does love football. That person shares it further, and eventually it reaches people who actually want to buy. You are not trying to convince everyone who sees it to buy. Sometimes you are making something memorable enough that people want to talk about it.

That is also why jumping on trends tends to fall short. People get tired of a trend and move on, but a genuine feeling stays with them. There is a big difference between someone seeing an advert and someone actually remembering it, and the second one is the one that does the work.

One piece done properly beats five done quickly.

I would far rather spend the time on one piece I am proud of than rush out five average ones to keep a calendar full. I want to be proud of the work we make, not just relieved that we ticked another post off a list.

That is not simply quality against quantity though, and I do not want to pretend it is. Sometimes something filmed naturally on a phone is exactly right, and a big production would be wrong for it. The real principle is that you should not sacrifice the point of the work, or its quality, just to make more of it.

Two questions this raises.

Does this mean I should spend more on production?
Not necessarily. A bigger budget does not make a piece effective. Something shot simply on a phone can beat an expensive production if it is clearer and makes people feel more. Spend on the idea and the message first, and let the production serve them.
How do I know if my content is working, not just being seen?
Look past the views. Ask whether anyone felt something and whether anyone repeated it or talked about it. Being seen is easy to measure and easy to buy. Being remembered is the thing that actually moves people, and it is worth more even when there is less of it.

Where this leaves us.

Good marketing is not a choice between looking good and working. It is making something that looks good because that helps it work: clear, honestly made, and built to make the right person feel something. That is the kind of work I want [my name](/about) on, and [the kind we try to make at Nudge](/fix-and-grow/social).

Related: Social, the work this note usually leads to · Why does nothing change when we post?

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